Privacy Policy

Our Privacy Commitment

At Twin Win, we respect and protect the personal information of every student, parent, and visitor who connects with us.

EFFECTIVE DATE: April 4, 2025

LAST UPDATED: April 4, 2025

APPLIES TO www.twinwinindia.com

01 — INTRODUCTION

Twin Win ("we", "our", or "us") is a life skills and success coaching company based in Haldwani,Uttarakhand. We offer different programs including the Student Celebrity Course — a profile-building and personality development program designed to help school students prepare for college admissions and build a winning identity.

This Privacy Policy explains how we collect, use, and protect the personal information you share with us through our website www.twinwinindia.com, our social media pages (Facebook & Instagram), or any other communication channel.

02 — INFORMATION WE COLLECT

When you fill out a form, express interest in our courses, or interact with our ads or website, we may collect the following personal information:

Full Name: Name of the student or parent/guardian enquiring about our courses

Phone Number: Mobile number for follow-up calls, WhatsApp, or SMS communication

Email Address: Email for sending course information, updates, and confirmations

Usage Data: Browser type, pages visited, time spent — collected automatically via cookies

Ad Interaction Data: Information from Facebook/Instagram Lead Ads when you respond to our promotions

03 — HOW WE USE YOUR INFORMATION

We use your information only for legitimate purposes related to our coaching services:

• To contact you about the Student Celebrity Course or other programs you have enquired about
• To respond to your questions, messages, and consultation requests
• To send you relevant educational content, course updates, and offers via WhatsApp, SMS, or email
• To improve our website experience and understand how visitors engage with our content
• To run and measure the effectiveness of our Facebook and Instagram advertising campaigns
• To comply with applicable laws and legal obligations

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

04 — FACEBOOK & INSTAGRAM ADS

We run advertising campaigns on Facebook and Instagram (owned by Meta Platforms, Inc.). When you interact with our ads — such as clicking on a Lead Ad form — your submitted information (name, phone, email) is shared with us through Meta's platform.

Meta may also use cookies and pixels on our website to measure ad performance and show our ads to people who may be interested. This is governed by Meta's own Privacy Policy.

By interacting with our Facebook or Instagram ads, you agree that Meta may process your data in accordance with their Data Policy, and that we may receive and use your submitted details to contact you about our programs.

05 — COOKIES

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We may use:

• Essential Cookies — Required for the website to function properly
• Analytics Cookies — Help us understand visitor behaviour (e.g., Google Analytics)
• Meta Pixel — Tracks conversions from our Facebook/Instagram ads

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect some website features.

06 — DATA SHARING

We only share your information in the following limited circumstances:

• Meta Platforms (Facebook/Instagram) — For ad delivery, lead collection, and retargeting
• Google Analytics — For understanding website traffic and usage
• WhatsApp / Telephony Providers — To contact you via phone or messaging
• Legal Authorities — If required by Indian law or court order

All third-party service providers we work with are required to handle your data securely and only for the purpose specified.

07 — DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of our engagement with you plus a reasonable period thereafter (generally up to 2 years).

If you request deletion of your data, we will remove your records from our active systems within 30 days, except where retention is required by law.

08 — YOUR RIGHTS

You have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Ask us to correct any inaccurate information
• Deletion — Request that we delete your personal data ("Right to be Forgotten")
• Opt-Out — Unsubscribe from our communications at any time by contacting us
• Withdraw Consent — Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details provided below.

09 — DATA SECURITY

We implement reasonable physical, digital, and administrative safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorised personnel only.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10 — CHILDREN'S PRIVACY

Our Student Celebrity Course is designed for school-going students, many of whom may be under 18 years of age. We do not knowingly collect personal information directly from minors without verifiable parental or guardian consent. Enquiries and registrations on behalf of students should be submitted by a parent or guardian.

If you believe we have inadvertently collected information from a minor without consent, please contact us immediately and we will take steps to delete such information.

11 — POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform policies (including Meta's). When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or engagement with our ads after changes are posted constitutes your acceptance of the updated policy.

12 — CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Twin Win Haldwani, Uttarakhand, India

🌐 www.twinwinindia.com For privacy-related queries, please reach out via the contact details on our website. We aim to respond within 7 business days.